Status : Accepted for Review/Revision
| Personal Name | Vianzon , Jerwin R. |
|---|---|
| Resource Title | Silver lining playbook : a comprehensive public service continuity plan for DOST Regional Office No. III to build the agency's disaster resiliency |
| Date Issued | 16 December 2019 |
| Abstract | Because no one is safe from the impact of disasters, the government most importantly should be prepared for it and build capability to be resilient. Several laws and policies direct the government sector to establish service continuity plan for this purpose which include the Republic Act 10121 and the Executive Order No. 52 series of 2018. To support these, the National Disaster Risk Reduction and Management Council (NDRRMC) in partnership with the Philippine Disaster Resiliency Foundation (PDRF), has developed the DRRM mechanism known as Public Service Continuity Plan (PSCP). NDRRMC issued the memorandum no. 33 series of 2018 which reinforces the formulation of PSCP and provides the PSCP template. To comply with these laws and policies, this project entitled “Silver Lining Playbook: A Comprehensive Public Service Continuity Plan for DOST Regional Office No. III to Build the Agency’s Disaster Resiliency” was conducted. The project also addressed concerns on total quality management and DRRM at the agency. The overarching goal of the project is to develop continuity strategies as basis of the agency in developing its PSCP. The PSCP of Department of Science and Technology Regional Office No. III was crafted based on the outputs of this project then submitted to top management of the agency for possible adoption and implementation. The results of the project showed that the Department of Science and Technology Regional Office No. III (DOST III) is found to be exposed to various natural hazards and human induced-hazards. Not only the physical structure of the agency is exposed and vulnerable from the threats of these hazards but also the processes particularly the mission essential functions (MEFs) which the agency shall protect and continue during or immediately after a catastrophy. These MEFs, which were identified in the project, are the core programs and services that serve external customers which include the Small Enterprise Technology Upgrading Program, the Grant-in-Aid Program, the Technical Consultancy and Training, the Regional Standards and Testing Laboratory (RSTL), scholarship program, and information dissemination. Also included and highly-valued MEF is the coordination function of the DOST-3 in times of disaster as the Vice-Chairperson for Thematic Area 1: Prevention and Mitigation at the Regional DRRM Council in Central Luzon. Strategies developed and/or selected for the continuity of the agency and performance of MEFs include reduction of service level upon resumption, establishment of alternate site, build back-up system for vital records, paperless operations, manual workarounds, insurance policy for building equipment and facilities, contingency planning, adoption of call tree, and training for DOST-3 employees. Conclusions drawn from this project were: (1) threats and hazards exposure of the regional office cannot be observed from the existing risk register; (2) limited mitigating measures to address risks associated to its hazard exposure and vulnerability; (3) non-mission essential functions are also important for resumption since these support the performance of MEFs; (4) coordination function of DOST 3 in times of calamities is the highly valued MEF; (5) the MEFs require numerous vital records which are mostly available in printed copies; (6) five out of ten MEFs are dependent on interdependencies and partners external to the building of the regional office; (7) RSTL services is a critical and income-generating facility which will be challenging for resumption; and (8) absence of the national essential functions and the primary MEFs. Based on the foregoing conclusions, recommendations were made. These include: (1) conduct of assessment as to readiness of the PSTC Nueva Ecija as the proposed alternate site for DOST-3; (2) the top management may consider establishing a redundant or recovery facility for the RSTL; (3) integration to the Vision-Mission-Goals the agency’s commitment to PSC; (4) crafting the National EFs and Primary MEFs in the national level; (5) formulate the regional office’s PSCP then implement as a program; (6) Support PSCP with other plans including contingency, crisis communication, emergency management and incident response, damage assessment, and disaster recovery plan including IT recovery for holistic approach; (7) encourage partners and interdependencies to develop their own PSCP. |
| Degree Course | Master of Technology Management |
| Language | English |
| Keyword | business continuity; continuity plan; DOST; public service continuity; public service continuity plan; resiliency |
| Material Type | Thesis/Dissertation |