Status : Verified
| Personal Name | Matociños, Allison, M. |
|---|---|
| Resource Title | Emotional Labor of Filipino Nurses and their Commitment to the Profession |
| Date Issued | 30 May 2021 |
| Abstract | This study pays tribute to the health workers, specifically the nurses, the COVID-19 pandemic heroes in the Philippines. This study analyzes the nurses' concept of emotional labor, their experiences and how they respond to the situations. It also intends to discover how the ideas mentioned above impact the nurses' commitment to their profession. It includes their aspirations on how their employers could ease their difficult emotional labor experiences. The participants in this study are 12 Filipino nurses. They are working in public and private hospitals in Metro Manila whose job descriptions entail high management of emotions to provide service to their patients. This study explored the concept using the collected narratives from the respondents, guided by a semi-structured questionnaire. The results revealed that nurses describe emotional labor as a wide range of emotions felt at work, resilience, compassion fatigue, connection with their patients, and the nature of their respective workplaces' physical and social environment. They arrived at the concepts due to their experiences, such as interaction with various stakeholders, performing tasks simultaneously, satisfaction from witnessing recovered patients, cooperation in the unit and happiness upon receiving tokens of appreciation. Coping mechanisms include using communication, denial, remaining silent, and anger towards the current system. Despite their emotional labor experiences resulting in anger and denial, nurses remain positive and grateful for what they have. They could adapt to challenges in their personal lives because of the lessons they learned in their profession. They also appreciate the knowledge they acquire every day and have genuinely accepted their roles as healthcare providers. The results validate the concepts of "deep acting," wherein the individual internalized the required emotion and in a result, matches the outward expression as explained in the writings of Hochschild (1983), Morri |
| Degree Course | Master of Industrial Relations |
| Language | English |
| Keyword | emotional labor, filipino nurses, Collective Bargaining Agreement (CBA), Collective Negotiation Agreement (CNA), filipino values |
| Material Type | Thesis/Dissertation |
Preliminary Pages
236.09 Kb
Category : F - Regular work, i.e., it has no patentable invention or creation, the author does not wish for personal publication, there is no confidential information.
Access Permission : Limited Access