The research gathered information about the effect of the implementation of the Single Entry Approach (SENA) and its role in labor dispute resolution in the Philippines. Using the information gathered from the interviews, papers, news articles, journals, and other reading materials, the principles of the program as well as all the intrinsic details of how the program works including its impact and significance to its end-users or stakeholders has made an integral part of the study. SENA is the simplified and the most effective and efficient way of resolving labor dispute and related conflict in the workplace. The simplified version of the framework and the dynamics of the program was presented to demonstrate how the actors and variables interact and affect one another.
Single Entry Approach (SENA) is an innovation in Philippine conflict resolution, which attempts to simplify the processes and procedures in resolution of conflict in workplaces. It was considered the most effective and efficient way to resolve disputes between management and labor. Between the period of 2010 to 2015, there is evidence that the SENA as innovation works as follows: a. the recorded national disposition rate of SENA was about 97 percent while national settlement rate was 83 percent; b. from the 128,515 total RFAs handled, approximately around 124,356 were readily disposed; c. a total of P4,855, 822,371.98 monetary benefits were distributed to over 108,475 workers all over the country.
The researcher found out that the study mainly focused on the findings particularly on the basic concepts, the advantages and disadvantages of the SENA program and the characteristics, qualities and attributes that conciliators and mediators must possess in order to effectively implement and execute the program. It was therefore recommended that an extensive information dissemination drive be cascaded, device a standardized monitoring tool for tracking compliance rate and case status, enhanced SENA personnel including their skills and competencies through training, possible inclusion of mandatory conciliation-mediation services in the employment contract, and the inclusion of the SENA program in the course syllabus for SOLAIR students.