Status : Verified
| Personal Name | Lopez, Edfe Angelo A. |
|---|---|
| Resource Title | Library Client Service Record (LibCSR) tool : design and prototype of an integrated user database for the UP Diliman University Library General Reference Section |
| Date Issued | 29 May 2015 |
| Abstract | Library Client Service Record (LibCSR) is a system where a reference librarian can view library user's information and their reference transaction histories. The researcher made a prototype of LibCSR through systems analysis and design following the principles of user-centered systems design (USCD). Through purposive sampling, the researcher chose nine librarians from the U.P. Diliman University Library General Reference Section to perform a user evaluation and system usability evaluation for the prototype of LibCSR. A Likert scale type of questionnaire was given to the librarians to rate the prototype of LibCSR. An open-ended statement asking for the librarian's comments and suggestions about the prototype was also incorporated on the questionnaire. The demonstration of the LibCSR prototype was shown one by one to the librarians, followed by the one to one hands-on experience on using the prototype before answering the questionnaire. LibCSR was also compared to two popular reference service systems, namely QuestionPoint and RefTracker. Many papers of studies and reviews about QuestionPoint and RefTracker were carefully chosen. Expert's opinions through personal communications were also added as part of the review. The listed features of both QuestionPoint and RefTracker in their respective websites were also used for the comparison. After testing the prototype of LibCSR with the librarians of General Reference Section of U.P. Diliman University Library, it was found out that the librarians gave a positive feedback on the prototype of LibCSR in general and would positively welcome the idea of using the LibCSR if this would be implemented. LibCSR would help librarians on tracking or reviewing past transactions especially for follow-up inquiries that's why librarians should not be allowed on saving or closing the reference transactions without a field, especially the librarian's remarks not filled up, as requested by one of the librarians. Also, it was found out that LibCSR is unique in terms of focus of database, which are the library users and their history of transactions, compared to QuestionPoint and RefTracker which focus more on knowledge-base, but at the same time this knowledge base is what LibCSR is lacking. As mentioned by one of the librarians, they would also like to have a knowledgebase of frequently asked questions with corresponding answers for efficient ready reference questions. Testing the efficiency of LibCSR would be highly recommended. The researcher recommends to leave the prototype of LibCSR to the General Reference Section of the U.P. Diliman University Library for a period of time and to see how it may improve the reference service. Improving the LibCSR prototype basing from the comments and suggestions of the respondents then doing the same test and survey might also yield a different result. Full implementation of LibCSR in the U.P. Diliman University Library to further improve client service relationship and more efficient reference service would be the final recommendation of this study as this may be the first of its kind on library system management that is user-centered in the country, if not in the world. |
| Degree Course | Bachelor of Library and Information Science |
| Language | English |
| Keyword | Database design; Library client service record; Prototype; Reference services |
| Material Type | Thesis/Dissertation |
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