Status : Verified
| Personal Name | Ko, Stephen T. |
|---|---|
| Resource Title | A study on the efficiency of reference librarians in UP Diliman in providing answers to reference questions |
| Date Issued | 07 April 2014 |
| Abstract | Reference service done by librarians, is the process of helping library users identify sources of information in response to a particular question or query. Librarians are said to be one of the best if not the best, source of information or answers in any queries. With the emergence of today's technology, are the librarians still as efficient as they were before? Or do they just depend on the technology thus leading in the degradation of their credibility? Which is a better source between libraries and the internet search engines today? Why bother going to libraries if we have Google? This is a study regarding the efficiency of reference librarians in UP Diliman in providing answers to reference questions. The study aims to determine the efficiency of reference librarians using the combination of the two factors, accuracy and time response. The study aims to determine how reliable the answers we get from UP Diliman librarians are. The study also aims to determine how quick librarians cater the information needs of the students. The study is a descriptive and experimental type of study. The types of reference questions commonly asked by the students of UP Diliman will be determined through survey questionnaires and the efficiency of reference librarians will be determined through conduct a test. The result show that a lot of students ask general information types of questions and the least are organizational type of questions. There are only few of the types of questions stated in the study were being asked by the students. Regarding the performance of the librarians, there were some librarians that have rejected the queries of the researcher due to loads of tasks aside from reference service. They have also recommended to just using Google for the queries. For those who answered the queries, they gathered an excellent score in accuracy as well as the time response thus leading to efficiency. Of course, they were no faster than search engines but they managed t |
| Degree Course | Bachelor of Library and Information Science |
| Language | English |
| Keyword | Reference librarians; University of the Philippines Diliman Libraries; Reference services |
| Material Type | Thesis/Dissertation |
Preliminary Pages
364.31 Kb
Category : F - Regular work, i.e., it has no patentable invention or creation, the author does not wish for personal publication, there is no confidential information.
Access Permission : Open Access