Status : Verified
Personal Name Natividad, Karen Cecille V.
Resource Title Evaluation of digital reference services among academic and research libraries in Metro Manila towards the development of digital reference service guidelines for the Philippines
Date Issued May 2017
Abstract As the means of communication, socialization, business and other aspects of life continue to change because of the booming technologies and innovations, it is safe to say that the way people access and acquire information also change. From books to CD-ROMs to the Internet as the sources and from in-person to telephone to online as the medium. This has been one of the challenges of reference librarians, being where the clients are. Before, patrons go to the reference desk to inquire. But now, since there are also patrons who prefer to use technology in acquiring information, the reference librarian needs to make sure that she is also there to guide them. Thus, she needs to extend her presence in the online world without leaving her usual desk.

To make sure that librarians are creating a satisfying experience for the users, librarians need to follow guidelines and standards. IFLA and ALA have established guidelines for digital reference services. However, its applicability to the Philippines is in question. Also, it may not be an appropriate tool in assessing digital reference services in the Philippines. It is in this light that the paper aimed to (1) present the current practices of academic and research libraries in the Philippines which offer digital reference service in developing and implementing such services, (2) assess the digital reference services of the academic and research libraries in the Philippines, (3) present the user's attitude and satisfaction towards the digital reference services, (4) determine the required competencies of reference librarians in providing digital reference services as perceived by the users and librarians, (5) identify the perceived service behaviors that the reference librarians should possess in digital reference services, and (6) formulate a set digital reference services guidelines for academic and research libraries for the Philippines.

To compare variables in different groups, the study employed a cross sectional re
Degree Course Master of Library and Information Science
Language English
Keyword Reference work (Libraries); Digital reference services (Libraries); Metro Manila; Academic libraries; Reference services
Material Type Thesis/Dissertation
Preliminary Pages
298.82 Kb
Category : F - Regular work, i.e., it has no patentable invention or creation, the author does not wish for personal publication, there is no confidential information.
Access Permission : Open Access