Status : Verified
| Personal Name | Sy, James Raymund A. |
|---|---|
| Resource Title | Transition management framework for application support |
| Date Issued | 30 October 2023 |
| Abstract | Technological advancements have significantly improved the world's productivity in the past decade through an exponential increase in computing power. While IT change projects focus heavily on planning and deployment of technical components, enabling aspects of support readiness, customer acceptance, and knowledge transfer, for instance, are often omitted. The practice of managing transitions to ensure service readiness and support acceptance has been studied but not profoundly examined. Existing research mainly focused on the development to production release phases. Hence, this study aims to identify an organization's key challenges in transitions, the primary practice gaps, the industry best practices for adoption, and what needs to be in place to achieve the desired strategies for managing transitions. To enable the desired outcome, this study investigated how the organization performed service transitions for significant service changes and identified the primary gaps using the Five Transition Management Areas defined. Opportunities for improvement were identified through an examination of best practices, standards, professional advice, and relevant literature. The study concluded that the lack of a formal transition strategy, the informal service acceptance criteria, the lack of support involvement in projects, and the insufficient knowledge transfers were the primary causes of the transition-to-operation problems. The Transition Management Framework describing the target future state and the accompanying backlog of improvement initiatives were designed with these in mind, arranged in the commensurate priority that each improvement item required. |
| Degree Course | Master of Technology Management |
| Language | English |
| Keyword | Operations management, Technology transfer, Transition management, Transition management framework |
| Material Type | Thesis/Dissertation |
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