Technology Management Center

Theses and dissertations submitted to the Technology Management Center

Items in this Collection

With the drive of the Philippine government towards digital transformation and development by strengthening the security and resilience of Philippine cyberspace, it is of utmost importance for NAPOLCOM to support and follow this initiative by increasing the cybersecurity disposition towards a digital and innovative government organization. The NAPOLCOM, just like other units in the government, is embracing digital transformation; however, considered a novice in cybersecurity. Considering the increasing use of digital technologies and the crucial role of cybersecurity, it is indispensable to upgrade NAPOLCOM's data protection and security for advanced technologies. Moreover, there is current knowledge awareness and skills gap on cybersecurity among employees and the management in the institution. Hence, this research paper examines NAPOLCOM's cyber capability and readiness to adopt emerging cybersecurity technologies for a robust, resilient, and effective cybersecurity framework. Applying Technology Management principles such as Technology Foresight, future technology robust strategies are created to solve gaps and opportunities for enhancing cybersecurity performance in the organization. This study may serve as a technology roadmap in the NAPOLCOM and other government units to strategically be successful in implementing cybersecurity technology in the next five years. Three plausible future scenarios were created through the lens of Technology Foresight using Scenario Building. Each scenario indicates that cybersecurity technologies will affect the capability and readiness level of NAPOLCOM in the next five years. Scenario 1 indicates established cybersecurity policies and guidelines as standards but social limitations hinder the organization's acceptance and readiness for cybersecurity technology. Scenario 2 shows that technology is available, but the political environment is unpredictable. Lastly, Scenario 3, presents the cybersecurity technologies are not established, even if they are politically and socially accepted. Nevertheless, these scenarios lead to a collaborative strategy with other agencies to adopt cybersecurity technologies.

The worsening traffic situation in urban cities brought about by inefficient public transport systems has called for the government to push for measures that may help address transport-related issues and concerns. As Quezon City develops socially and economically as one of the highly-urbanized cities in the National Capital Region, the provision of more conducive and viable schemes of public transportation systems are critical to enhance public safety and urban functions to maintain better quality of life, create a livable city for ‘QCitizens’ and mitigate adverse environmental impacts while facilitating economic activities.

The tricycle transportation industry has been considered as one of the most viable means of land transport in Quezon City that has endured overtime. However, it has been hounded by relative issues and problems with regards to the efficiency of the transport operation, harmful gas emissions, public safety and lethargic regulations. Recommendations were offered on how the adoption and integration of a Intelligent Transport Systems (ITS) or digitally-enabled Transport Network Service (TNS) mechanism can transform and further develop the tricycle transportation industry concerning the tricycle operation and regulation in furthering the safety, convenience and socioeconomic conditions of the tricycle stakeholders. Accordingly, the constant coordination of the QC LGU with the national government, transport research institutions and TODA organizations are crucial in facilitating meritorious transport modernization programs that may efficiently and effectively upgrade or streamline the operation and management of tricycles in Quezon City that is more attuned to the changing times where transactions are digitally transformed and accelerated.

Technological advancements have significantly improved the world's productivity in the past decade through an exponential increase in computing power. While IT change projects focus heavily on planning and deployment of technical components, enabling aspects of support readiness, customer acceptance, and knowledge transfer, for instance, are often omitted.

The practice of managing transitions to ensure service readiness and support acceptance has been studied but not profoundly examined. Existing research mainly focused on the development to production release phases. Hence, this study aims to identify an organization's key challenges in transitions, the primary practice gaps, the industry best practices for adoption, and what needs to be in place to achieve the desired strategies for managing transitions.

To enable the desired outcome, this study investigated how the organization performed service transitions for significant service changes and identified the primary gaps using the Five Transition Management Areas defined. Opportunities for improvement were identified through an examination of best practices, standards, professional advice, and relevant literature.

The study concluded that the lack of a formal transition strategy, the informal service acceptance criteria, the lack of support involvement in projects, and the insufficient knowledge transfers were the primary causes of the transition-to-operation problems. The Transition Management Framework describing the target future state and the accompanying backlog of improvement initiatives were designed with these in mind, arranged in the commensurate priority that each improvement item required.

This capstone study provides a comprehensive technical assessment of an organization's cloud environment. The agency's cloud-based services will soon have higher levels of efficiency, security, and scalability. The first stage in the research process is to undertake an examination of the agency's present cloud infrastructure, deployment methods, and service delivery models. Furthermore, the agency's level of experience with cloud technology, as well as its scalability and ability to meet peak demand, are also reviewed. It also looks into the organization's cloud cost-effectiveness and its ability to optimize cloud resource consumption and cut costs.

This capstone paper provides a technology assessment of cloud services in the Department of Information and Communication. With the growing demand for cloud services, organizations must examine their technological requirements and select the best cloud services to match their business objectives. The research project focuses on the technical assessment of the organization's cloud services. The research assesses the organization's current cloud services, identifies holes in the existing cloud infrastructure, and advises adjustments. The procedure consisted of examining the organization's cloud requirements, analyzing cloud services and vendors, and carrying out a gap analysis to find areas that may use some improvement.

Despite the fact that DICT's cloud technology is effective in providing cloud-based services to its stakeholders and end-users, there are still flaws and areas for improvement when it comes to cost-effectiveness, security, scalability, and disaster recovery options. In the study's summary of conclusions, which highlights the factors that the Philippine government should take into account while assessing cloud infrastructure options, it implies that a hybrid cloud architecture that combines public and private deployments might offer the best compromise between cost-effectiveness, scalability, security, and control. The capstone also underlines how crucial it is to take into account the distinct needs and goals of the government agencies, the sensitivity of the data, regulatory compliance, and the dynamic nature of the cloud computing ecosystem. The study contributes to the growing field of technology assessment by giving information on cloud technology selection, deployment, and management. Organizations can use the study's findings to examine their cloud infrastructure and make informed decisions about cloud technology adoption and implementation.

This technology assessment gives the agency deep insight into its cloud environment and makes recommendations for improving its cloud infrastructure to boost the effectiveness, safety, and scalability of its cloud-based offerings.

This paper is set from a firm point of view for a telecommunication Company XYZ, in attempt to develop a Metaverse platform that will allow users to move around the virtual world using scenario building. Technology foresight techniques are used to create a thorough approach strategy to attract consumers to the new platform and sustain the business which will guarantee
the success of this new endeavor.

This study used the scenario-building technique to create three scenarios and strategies for possible various potential futures or Metaverse applications for the Company XYZ. The first scenario developed focuses on enhancing public services through collaboration between the public and private sectors. This is a platform that will enable citizens to have a better experience with public services. The second scenario involves a platform that offers a popular gathering spot for socializing and exploring various virtual experiences, including entertainment. This is similar to social media, but it is more powerful because it so closely resembles real life. The platform allows users to monetize their abilities, talents, and knowledge in the third scenario. Users can promote their abilities and other skills and experience here in exchange for cash by creating content. As a result, the third scenario will give people the opportunity to find a new source of income.

The researcher was able to create three scenarios and imply various evaluations and strategies linked to their influence in order to support the new Metaverse platform in the Philippines for the next three to five years.