Status : Verified
| Personal Name | Sencil, Jim Paul C. |
|---|---|
| Resource Title | The Call Center Industry in the Philippines in the era of Artificial Intelligence: a technology foresight through scenario building |
| Date Issued | 23 January 2024 |
| Abstract | The emergence of Artificial Intelligence (AI) holds significant implications for various industries, notably in the industry call centers. This study focuses on a scenario-building initiative to go into the prospective futures of the Call Center Industry in the Philippines, with a focal point on the year 2028. As AI continues its evolution, a pivotal question arises: how will its widespread adoption influence the trajectory of the call center sector in the Philippines? This study centers on the core issue of solving future scenarios for the Call Center Industry in the Philippines amidst the growing impact of Artificial Intelligence. The research involves identifying and evaluating factors that may reinforce or hinder the industry's advancement, creating a comprehensive portrayal of the likely landscape by 2028. The primary objective is to interpret how the integration of AI will change the industry's dynamics, given: What potential challenges might the Philippine call center industry face in an AI-dominate |
| Degree Course | Master of Technology Management |
| Language | English |
| Keyword | Artificial Intelligence; BPO; Call Center; Technology foresight |
| Material Type | Thesis/Dissertation |
Preliminary Pages
103.75 Kb
Category : F - Regular work, i.e., it has no patentable invention or creation, the author does not wish for personal publication, there is no confidential information.
Access Permission : Open Access