Status : Verified
| Personal Name | Montojo, Eunica M. |
|---|---|
| Resource Title | The AI-driven strategic enhancement: scenario building for ABC Company’s English operations |
| Date Issued | 22 May 2025 |
| Abstract | The project was designed to develop sustainable and innovative approaches aimed at optimizing IT service management (ITSM) while simultaneously minimizing environmental impact. This initiative was particularly significant in addressing the inefficiencies and resource-intensive nature of traditional ITSM practices, which often led to increased carbon footprints. By promoting green IT, the project sought to achieve not only cost savings but also regulatory compliance, thereby aligning with contemporary environmental standards. The project placed a strong emphasis on enhancing efficiency and sustainability, integrating cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), and improving stakeholder engagement through the development of better communication and collaboration tools. These strategies were expected to transform ITSM practices, making them more adaptable and efficient. Anticipated outcomes of the project included measurable reductions in energy consumption and carbon footprint, successful implementation of AI/ML solutions that enhanced operational efficiency, and improved internal communication that led to higher service satisfaction among stakeholders. The project was structured into four distinct phases, encompassing research, development, testing, and training. Key stakeholders involved in this initiative included top management, development and operations teams, and functional managers, all of whom played a crucial role in ensuring the project's success and alignment with organizational goals. Their engagement and support were vital in navigating the challenges and opportunities that arose throughout the project lifecycle. |
| Degree Course | Master of Technology Management |
| Language | English |
| Keyword | IT service management business model; Strategic IT service management; Sustainable IT service management; Transformative IT service management; Technology foresight; Optimization; Innovative; Sustainability; Strategic enhancement; AI driven; Scenario building; IT service management; ITSM |
| Material Type | Thesis/Dissertation |
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Access Permission : Limited Access