Status : Verified
| Personal Name | Castañeda, Nicole Essielyn C. |
|---|---|
| Resource Title | An exploratory study on restaurants' organizational resilience: the role of capitals, dynamic capabilities and business model innovation |
| Date Issued | 30 August 2025 |
| Abstract | This exploratory study examined the role of capital resources, dynamic capabilities, and business model innovation in fostering organizational resilience in the restaurant industry, using a sequential mixed-methods approach. Quantitative data were gathered from 35 restaurant key decision-makers through surveys, which were then analyzed using descriptive statistics and structural equation modeling. Qualitative insights were derived from four semi-structured interviews, two of which were conducted with resilience experts. The findings revealed that economic and human capital, dynamic capabilities (such as sensing and seizing opportunities), and technological and product innovation contribute positively to organizational resilience. Key enablers also included unity of purpose, strong leadership, staff engagement, and effective partnerships. The study proposed a Trust and Train, Look, and Collaborate (TTLC) model, which emphasized strategic investment in economic and human capital, such as establishing crisis funds and implementing training programs, to strengthen both employee and organizational resilience. It recommends integrating new technologies and offerings to enhance adaptability and fostering a shared vision through participative decision-making and network building. |
| Degree Course | Master of Hotel, Restaurant and Institution Management |
| Language | English |
| Keyword | Organizational resilience; Capital resources; Dynamic capabilities; Restaurant management; Restaurant industry; Trust and Train, Look, and Collaborate (TTLC); Crisis management; Hospitality industry |
| Material Type | Thesis/Dissertation |
Preliminary Pages
647.89 Kb
Category : F - Regular work, i.e., it has no patentable invention or creation, the author does not wish for personal publication, there is no confidential information.
Access Permission : Open Access